FAQs

There are a few reasons we choose to use soy instead of parafin (the most common wax for candles). Soy is a rewnewable resource that can be harvested locally and often, whereas parafin is an oil byproduct and therefore a finite resource. Furthermore, soy wax burns slower and cleaner (without soot) making a long lasting a plesant candle experience. Overall, soy wax is the perfect choice for locally-sourced, eco-friendly,carbon neutral, and sustainable candles.

Our fragrance oils are produced by experts in the field of candlemaking to ensure safety and quality. No, they are not "all natural," but that's not a bad thing. We only use oils that are 1. Certified non-toxic by RIFM and IFRA; 2. Contain no ingredients on California Prop-65 list 3. Are Phthalate free.

No, but that's not a bad thing. All natural = good is a highly perpetuated myth in the "essential oils" culture of the modern day. Are there harsh chemicals that we should avoid? Of course. But many essential oils become toxic and flammable when used in candles. Based on scientific research, we're using the safest ingredients for your body and home.

Yes!

At this time, we are only shipping within the USA.

Our processing time (the time it takes to make and pack an order) is 4-5 business days.

Once a package leaves our facility, I like to joke that it's in god's hands. But it's kind of not a joke. there's no telling how long it will take to arrive, especially given the intense impacts of Covid on the shipping system. But usually, 2-5 business days.

We ship with USPS and UPS as their delivery workers are unionized and their rates are affordable.

We are trying our best to make a positive impact on the environment when it comes to shipping. We use carbon neutral shipping with Sendle, carbon off-sets for large packages, we reuse as many shipping supplies as we can, and when we do need to purchase supplies, we only buy post-consumer recyled content, or compostable products.

Please contact us ASAP to get a replacement or refund. Photo evidence of damaged goods will be required.

This is likely because your wick is too long. Wood wicks should be trimmed to 1/8" (unlike traditional cotton wick candles which should be trimmed to 1/4".

Tunneling occurs when the candle isn't lit long enough to produce a full melt pool (when the wax is melted all the way across the top). Keep your candle lit for 3-4 hours at a time to prevent tunneling and get the most out of your wax.

Absolutely. Before each burn, trim your wicks to 1/4" (1/8" for wood wicks). Throw away wick trimmings, do not leave them in the candle. Do not trim wicks after a candle is blown out because it is too hot and you'll damage the wick.